Concerns Regarding Patient Care and Safety

If you have a complaint or concern while in the Hospital or when receiving one of the
hospital services, please contact the first available staff member from whom you are
receiving the service. The specific nature of the complaint should be stated so that the person
fully understands the problem. He or she will attempt to resolve the complaint with you at
this time.

If this person is unable to resolve the complaint he or she will refer the issue to the
department manager, supervisor or appropriate department director for resolution. The
personnel on duty will address each complaint as quickly as possible.

If the concern is not resolved to your satisfaction, you may contact the Director of Outcomes
Management (405.779.2287) or the Social Services Representative (405.779.2163) who will
follow up with you on your issues or concerns within no more than 48 hours.

If the concerns cannot be resolved through the Hospital, you are encouraged to contact the
agencies listed below.

- State Health Department; Phone (405) 271-6576; or write Medical Facilities, OK State
Department of Health, 1000 N.E. 10th Street, Oklahoma City, OK 73117-1299.

Visiting Hours
Grady Memorial Hospital general visiting hours are from 2 p.m. to 4 p.m. and 7 p.m. to 9 p.m.

Visitors may be limited according to the patient's condition, the patient's wishes, and/or
the physician or nurses' discretion.



Grady Memorial Hospital / 2220 Iowa Ave. / Chickasha, OK 73018 / (405) 224 - 2300
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