Concerns Regarding Patient Care and Safety

If you have a complaint or concern while in the Hospital or when receiving one of the hospital services, please contact the first available staff member from whom you are receiving the service.  The specific nature of the complaint should be stated so that the person fully understands the problem.  He or she will attempt to resolve the complaint with you at this time.

 If this person is unable to resolve the complaint he or she will refer the issue to the department manager, supervisor or appropriate department director for resolution.  The personnel on duty will address each complaint as quickly as possible.

 If the concern is not resolved to your satisfaction, you may contact the Director of Outcomes Management (405.779.2287) or the Social Services Representative (405.779.2163) who will follow up with you on your issues or concerns within no more than 48 hours.

If the concerns cannot be resolved through the Hospital, you are encouraged to contact the agencies listed below.

• State Health Department; Phone (405) 271-6576; or write Medical Facilities, OK State Department of Health, 1000 N.E. 10th Street, Oklahoma City, OK 73117-1299

Visiting Hours

Grady Memorial Hospital general visiting hours are from  2 p.m. to 4 p.m. and 7 p.m. to 9 p.m.  

Visitors may be limited according to the patient's condition, the patient's wishes, and/or the physician or nurses' discretion.